Frequently Asked Questions (FAQ)
What are the shipping times for your products?
We take 1-2 days to process your order and then, in the worst case, maximum 2 weeks to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Paris, France. Our international warehouses are located in China and the USA.
Do you provide tracking information for the product?
Yes, you should receive an email with your tracking number within 3 days after placing your order. If you haven’t received it, feel free to contact us at contact@ergo-dream.com.
Some items from my order are missing, what's happening?
Our products are shipped separately according to your order. If it contains, for example, items from two different warehouses, there will consequently be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Just send us a picture of the damaged item in question to the email address: email address, and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Paris, 75002 FRANCE.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or want to inquire about it, please contact us by email at the following address: contact@ergo-dream.com
Do you have a refund policy?
We do our best to resolve any issues our customers might encounter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in case the claim is made within 30 days following the date of the order and the concerned product(s) are not on sale. For more information, please read more on our refund policy: here is the refund policy link.